You can refund an already completed deposit from your pawaPay account back to the customer’s mobile money wallet.

This operation does not require the recipient to authorise the transaction. The operation is usually processed within seconds.

After receiving a refund request, we send it to the MMO specified as the correspondent. When the MMO finalizes your refund request, it will inform pawaPay, and consequently, pawaPay will notify you of the result by calling your defined callback URL with a Refund Status Callback (if configured).

If you have not configured callbacks, you can always check the status of your refund request through our Check Refund Status endpoint.

Please follow the guidelines in the Implementation section of our API docs to ensure a reliable implementation.

After your refund request has been accepted for processing, it can have one of the following statuses in the pawaPay platform:

StatusDescription
ACCEPTEDThe refund request has been accepted by pawaPay for processing.
SUBMITTEDThe refund request has been submitted to the MMO and is being processed.
COMPLETEDThe refund request has been successful. This is a final state.
FAILEDThe refund request has failed. This is a final state.
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