To avoid any delays, please make sure that all funds for payouts/disbursements are sent from an account owned by your company. If you need to send funds through a contractual partner, kindly reach out to treasury@pawapay.io for pre-approval.
In order to make payouts via our API, your wallet must have sufficient funds available. Where a payout request is made and the wallet has insufficient balance to complete the transaction, the transaction will fail. Accordingly, if you intend to use payouts you may be required to pre-fund (top up) your pawaPay wallet. In order to streamline the process you are encouraged to follow the instructions below whenever a top up is being made to your pawaPay wallet.

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Send your funds to the correct bank account

When sending funds to top up your wallet in a particular country, you are requested to send those funds to the bank account for the respective market included in the list at the bottom of this page.

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Notify our team of your top up

1

Transfer the funds

Transfer the funds to one of our bank accounts depending on how and where you are topping up.Find all bank accounts below.
2

Let us know

After you have sent us funds, you can inform us of a top-up by selecting the “Payment Support” link from the “Help” menu in the top-right of the Dashboard.
3

Choose the “Wallet top up request” option

Then select “Wallet top up request” from the list to inform our Treasury team.
4

Fill the details

Populate the details requested on the support form so we know where the funds are arriving and where they should be allocated.
5

Attach PoP

Please attach a Proof of Payment (SWIFT confirmation) to the support form.
6

Press send

Our team will be in touch with you as soon as possible to confirm receipt of the funds and that your top up has been actioned. Our team will also confirm the exchange rate used if the pre funding was made in a currency other than the local currency of the market in which your pawaPay wallet is held.

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Bank accounts for Pre-funding

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When topping up in multiple markets in foreign currency

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When topping up in a single market in foreign currency

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When topping up in a single market in local currency

Please note!If a suitable local bank account is not available for top ups, please contact our team who will guide you on the most suitable account to use for your payment.