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Any relevant information about incidents and maintenance that affect your merchant account will be displayed on the top right corner of the pawaPay dashboard.
Pressing the icon will expand your view and provide more details on the ongoing incidents and upcoming maintenance.
Pressing “Read more” will direct you to the incident page with more information about it. The “Status Page” button will direct you to our status page.
On the status page you can subscribe to receive updates about incidents through different channels like e-mail, Slack and more.

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Availability statuses of MMOs

StatusDescription
OperationalService is operating as expected.
Degraded performanceDegraded performance for some transactions.
Partial outageDegraded performance with intermittent unavailability.
Major outageService is unavailable and no transactions are accepted for processing.
Under maintenanceThere is an active maintenance window. Degraded performance or intermittent unavailability might occur.
Our support and payment operation teams work 24/7 and are aware of, and acting on, any statuses shown on our status page. We provide regular updates on the progress of resolving all issues that arise.

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More about MMO availability

To provide the best experience for your customers, we suggest implementing our Correspondend Availability Status endpoints. This allows you to inform your customers proactively about MMO downtime. Read more from our API docs.
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