1

Open the support widget

You can request a settlement by pressing the “Support” button in the lower left corner of the page in our dashboard.

2

Request a settlement

Press the “Settlement request” option.

3

Specify how you want to be settled

In your request, please specify:

  • The wallets you wish to be settled; and
  • The amount from each wallet that you wish to be settled.
  • If you are being settled in a foreign currency, our treasury team will contact you via the ticket raised with the exchange rates.
4

Wait for the funds

Once agreed, the funds will be settled to the bank account you specified during your initial account setup.

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