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POST
/
v2
/
refunds
Initiate refund
curl --request POST \
  --url https://api.sandbox.pawapay.io/v2/refunds \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "refundId": "f4401bd2-1568-4140-bf2d-eb77d2b2b639",
  "depositId": "f4401bd2-1568-4140-bf2d-eb77d2b2b639",
  "clientReferenceId": "INV-123456",
  "amount": "15",
  "currency": "ZMW",
  "metadata": [
    {
      "orderId": "ORD-123456789"
    },
    {
      "customerId": "customer@email.com",
      "isPII": true
    }
  ]
}'
{
  "refundId": "f4401bd2-1568-4140-bf2d-eb77d2b2b639",
  "status": "ACCEPTED",
  "created": "2020-10-19T11:17:01Z"
}
The refund endpoint allows you to pay a customer.

Check the guide!

Follow the step-by-step guide on how to handle refunds.
  • This API call is idempotent, which means it is safe to submit a request with the same refundId multiple times.
  • Duplicate requests with the same refundId will be ignored with the DUPLICATE_IGNORED status in the response.
  • Since the request can be rejected, you must check the status code in the response for each submitted request. The failureReason in the response will contain information about the reason of the rejection.
Each request can get one of the statuses on initiation:
StatusDescription
ACCEPTEDYesThe refund has been accepted by pawaPay for processing.
REJECTEDNoThe refund has been rejected. See rejectionReason for details.
DUPLICATE_IGNOREDNoThe refund has been ignored as a duplicate of an already accepted refund. Duplication logic relies upon refundId.

​
How to find out the final status of this refund?

As the pawaPay Merchant API is an asynchronous API, you can find out the final status of the ACCEPTED refund by either:

Waiting for a callback

If you have configured callbacks, the callback with the final status of the refund will be delivered to your callback URL.

Checking the status

Or poll the Check Rrefund Status endpoint.
Headers related to signatures must only be included if you have enabled “Only accept signed requests”. Read more about it from the pawaPay Dashboard documentation.

Authorizations

​
Authorization
string
header
required

See Authentication.

Headers

​
Content-Digest
string<string>

SHA-256 or SHA-512 hash of the request body.

​
Signature
string<string>

Signature of the request according to RFC-9421.

​
Signature-Input
string<string>

Signature input according to RFC-9421.

​
Accept-Signature
string<string>

Expected signature algorithm of the response according to RFC-9421.

​
Accept-Digest
string<string>

Expected digest algorithm of the response according to RFC-9421.

Body

application/json
​
refundId
string<uuid>
required

A UUIDv4 based unique ID for this payment. We require you to provide the unique ID for all initiated payments to ensure you can always reconcile all payments. Please store this ID in your system before initiating the payment with pawaPay.

Required string length: 36
Example:

"f4401bd2-1568-4140-bf2d-eb77d2b2b639"

​
depositId
string<uuid>
required

The depositId of the deposit to be refunded.

Required string length: 36
Example:

"f4401bd2-1568-4140-bf2d-eb77d2b2b639"

​
amount
string
required

The amount of the payment.

Amount must follow below requirements or the request will be rejected:

  • Not all providers support decimals. Find which ones do from providers or dynamically using active configuration endpoint.
  • Transaction limits apply. Find them from the Active Configuration endpoint.
  • Leading zeroes are not permitted except where the value is less than 1. For any value less than one, one and only one leading zero must be supplied.
Required string length: 1 - 23
Example:

"15"

​
currency
string
required

The currency in which the amount is specified.

Format must be the ISO 4217 three character currency code in upper case. Read more from Wikipedia.

Find the supported currencies for the provider.

The active configuration endpoint has all the providers configured for your account together with the supported currencies.

Example:

"ZMW"

​
clientReferenceId
string

A reference to an entity in your system that this payment relates to. For example, an invoice ID, customer ID etc.

Example:

"INV-123456"

​
metadata
object[]

A list of metadata that you can attach to the payment for providing additional context about the payment. For example, adding the channel from which the payment was initated, product ID or anything else that might help your operations team.

Metadata will be included in:

  • In the dashboard on payment details pages
  • Financial statements as JSON object
  • Callbacks

Metadata can be used when searching in the pawaPay Dashboard. Full value of the metadata field must be used for searches.

Metadata will not be visible to the customer that is involved in this payment.

Up to 10 metadata fields can be attached to a payment.

Example:
[
  { "orderId": "ORD-123456789" },
  {
    "customerId": "customer@email.com",
    "isPII": true
  }
]

Response

Request has been accepted for processing by pawaPay

​
refundId
string<uuid>
required

The unique ID for this payment in pawaPay as specified by you during initiation.

Required string length: 36
Example:

"f4401bd2-1568-4140-bf2d-eb77d2b2b639"

​
status
enum<string>
required

Possible refund initiation statuses:

  • ACCEPTED - The refund has been accepted by pawaPay for processing.
  • REJECTED - The refund has been rejected by pawaPay. See failureReason for details.
  • DUPLICATE_IGNORED - The refund has been ignored as a duplicate of an already accepted refund. Duplication logic relies upon refundId.
Available options:
ACCEPTED,
REJECTED,
DUPLICATE_IGNORED
​
created
string<date-time>

The timestamp of when the payment was created in the pawaPay platform. Format defined by 'date-time' in RFC3339 section 5.6 from IETF

Example:

"2020-02-21T17:32:29Z"

​
failureReason
object