> ## Documentation Index > Fetch the complete documentation index at: https://docs.pawapay.io/llms.txt > Use this file to discover all available pages before exploring further. # Provider Availability Providers sometimes have instability in processing payments. Read more about [MMO Stability](/v2/docs/what_to_know#mmo-stability). Our 24/7 payment operations team constantly monitors all the providers available on our platform for any degraded performance or downtime. From this endpoint you can get the current processing status of each provider. This endpoint returns all providers grouped by country. Each operation type (`DEPOSIT`, `PAYOUT`, `REFUND`) has a separate status. Following statuses are possible for different operations: | Status | Description | | ------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | | `OPERATIONAL` | The provider is operational and open for processing requests. | | `DELAYED` | The provider is having problems processing payouts. **Payouts are being enqueued** and will be processed once the problems have been resolved. | | `CLOSED` | The provider is having problems and all requests are being **rejected** by PawaPay. | ## OpenAPI ````yaml openapi_v2 get /v2/availability openapi: 3.0.0 info: title: PawaPay Merchant API V2 description: Please find complete documentation from https://docs.pawapay.io/. version: v2 x-logo: url: >- https://global-uploads.webflow.com/62824591015aa314fd308df1/6411b26596e3de3f52551c00_Logopawapay-p-500.png href: https://docs.pawapay.io/ altText: PawaPay logo servers: - url: https://api.sandbox.pawapay.io description: PawaPay Merchant API sandbox - url: https://api.pawapay.io description: PawaPay Merchant API production security: - bearerAuth: [] tags: - name: deposits x-displayName: Deposits - name: split-payments x-displayName: Split Payments - name: checkouts x-displayName: Checkouts - name: payouts x-displayName: Payouts - name: refunds x-displayName: Refunds - name: remittances x-displayName: Remittances - name: payment-page x-displayName: Payment Page - name: toolkit x-displayName: Toolkit - name: finances x-displayName: Finances paths: /v2/availability: get: tags: - toolkit summary: Provider Availability operationId: availability parameters: - name: country in: query required: false schema: $ref: '#/components/schemas/Country' - name: operationType in: query description: > The operation for which you want to get provider availabiity information for. required: false schema: type: string enum: - DEPOSIT - PAYOUT - REFUND - REMITTANCE responses: '200': description: If a request has been processed by PawaPay successfully. content: application/json: schema: $ref: '#/components/schemas/GatewaysAvailabilityStatusResult' examples: Success: value: - country: GHA providers: - provider: VODAFONE_GHA operationTypes: - operationType: DEPOSIT status: OPERATIONAL - operationType: PAYOUT status: DELAYED - operationType: REMITTANCE status: OPERATIONAL - provider: MTN_MOMO_GHA operationTypes: - operationType: DEPOSIT status: OPERATIONAL - operationType: PAYOUT status: OPERATIONAL - operationType: REMITTANCE status: OPERATIONAL - provider: AIRTELTIGO_GHA operationTypes: - operationType: DEPOSIT status: CLOSED - operationType: PAYOUT status: DELAYED - operationType: REMITTANCE status: OPERATIONAL - country: ZMB providers: - provider: MTN_MOMO_ZMB operationTypes: - operationType: DEPOSIT status: CLOSED - operationType: PAYOUT status: OPERATIONAL - provider: AIRTEL_OAPI_ZMB operationTypes: - operationType: DEPOSIT status: OPERATIONAL - operationType: PAYOUT status: DELAYED '500': description: An unknown failure has occurred. content: application/json: schema: allOf: - $ref: '#/components/schemas/UnknownFailureResponse' examples: UNKNOWN_ERROR: value: failureReason: failureCode: UNKNOWN_ERROR failureMessage: Unable to process request due to an unknown problem. components: schemas: Country: type: string minLength: 3 maxLength: 3 description: > The country in which the payment was initiated. Format is ISO 3166-1 alpha-3, three character country code in upper case. Read more from [Wikipedia](https://en.wikipedia.org/wiki/ISO_3166-1_alpha-3#Officially_assigned_code_elements). example: ZMB GatewaysAvailabilityStatusResult: type: array items: $ref: '#/components/schemas/GatewayAvailabilityStatusResult' UnknownFailureResponse: required: - failureCode - failureMessage type: object properties: failureReason: type: object properties: failureCode: type: string description: > Reason for the failure: * `UNKNOWN_ERROR` - Unable to process request due to an unknown problem. example: UNKNOWN_ERROR failureMessage: type: string description: A description of the failure example: Unable to process request due to an unknown problem. GatewayAvailabilityStatusResult: required: - country - providers type: object properties: country: $ref: '#/components/schemas/Country' providers: type: array items: $ref: '#/components/schemas/GatewayAvailabilityProviderResult' GatewayAvailabilityProviderResult: required: - provider - operationTypes type: object properties: provider: $ref: '#/components/schemas/Provider' operationTypes: type: array items: $ref: '#/components/schemas/GatewayAvailabilityOperationTypeResult' Provider: type: string description: > The provider represents the mobile money operator or processor that can process payments. Find here a list of all the supported [providers](/v2/docs/providers). The [active configuration](/v2/api-reference/toolkit/active-configuration) endpoint provides the list of provider configured for your account. You can use the [predict provider](/v2/api-reference/toolkit/predict-provider) enpoint to predict the provider to use based on the phone number (MSISDN). example: MTN_MOMO_ZMB GatewayAvailabilityOperationTypeResult: required: - operationType - status type: object properties: operationType: $ref: '#/components/schemas/GatewayAvailabilityOperationType' status: $ref: '#/components/schemas/GatewayAvailabilityStatus' GatewayAvailabilityOperationType: type: string description: | The type of operation for which the availability status applies. * `PAYOUT` - Relates to payout transactions. * `DEPOSIT` - Relates to deposit transactions. * `REMITTANCE` - Relates to remittance transactions. * `REFUND` - Related to refund transaction. enum: - DEPOSIT - PAYOUT - REMITTANCE - REFUND GatewayAvailabilityStatus: type: string description: > Possible operation statuses for providers and their operation types: * `OPERATIONAL` - The provider is operational and open for processing requests. * `DELAYED` - The provider is having problems processing payouts. Our payment operations team is currently monitoring the provider. Payouts are being enqueued and will be processed once the problems have been resolved. * `CLOSED` - The provider is having problems and all requests are being rejected by PawaPay. enum: - OPERATIONAL - DELAYED - CLOSED securitySchemes: bearerAuth: type: http description: >- See [Authentication](/v2/docs/how_to_start#how-to-authenticate-calls-to-the-merchant-api). scheme: bearer bearerFormat: JWT ````