> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pawapay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Deposit details

You can see the details of a deposit by using either our [Global search](/dashboard/global_search) or [Deposits](/dashboard/transactions/deposits) search functionality and clicking on the specific payment.

You can find the glossary of the data found on the deposit details from the [Deposits](/dashboard/transactions/deposits) documentation.

All possible statuses of transactions are documented in [Transaction statuses](/dashboard/transactions/transaction_statuses).

## Successful deposit

<Frame>
  <img src="https://mintcdn.com/pawapay/KEPFVQN1WP0Rqmg8/images/dashboard/transactions/successful_deposit.png?fit=max&auto=format&n=KEPFVQN1WP0Rqmg8&q=85&s=c151929d6bee72f3999f53c81ae685e1" alt="Successful Deposit" width="1671" height="462" data-path="images/dashboard/transactions/successful_deposit.png" />
</Frame>

<Tip>
  On successful deposits, the MMO transaction ID is available. This ID is also available to the customer on their SMS receipt or their transaction history. When contacted by a customer, their transaction can be found using this ID.
</Tip>

## Failed deposit

<Frame>
  <img src="https://mintcdn.com/pawapay/KEPFVQN1WP0Rqmg8/images/dashboard/transactions/failed_deposit.png?fit=max&auto=format&n=KEPFVQN1WP0Rqmg8&q=85&s=cdf296118b38690e3669d57aae9665c2" alt="Failed Deposit" width="1673" height="470" data-path="images/dashboard/transactions/failed_deposit.png" />
</Frame>

<Info>
  We constantly monitor and improve the failure reasons to be as precise and accurate as possible.\
  Some Mobile Money Operators (MMO) do not provide specific failure reasons for failed transactions.
</Info>

### Proof of payment (PoP)

View and download your proof of payment / deposit receipt on the transaction details page once your transaction is complete.

<img src="https://mintcdn.com/pawapay/u8-9b7qX7h9qveb1/images/Screenshot2025-10-07at12.16.59.png?fit=max&auto=format&n=u8-9b7qX7h9qveb1&q=85&s=df640bbfbce19606f7e1d15928faf020" alt="Screenshot2025 10 07at12 16 59 Pn" width="768" height="582" data-path="images/Screenshot2025-10-07at12.16.59.png" />